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Shipping Policy

Effective Date: 26th August 2025

At Lee Cooper, operated by Brandzstorm India Marketing Pvt. Ltd., we are committed to delivering your sunglasses safely and promptly. This Shipping Policy outlines our shipping process, timelines, and delivery terms for orders placed through www.leecooper.com.

1. Shipping Coverage

We currently ship across India to all serviceable PIN codes through our trusted logistics partners.

Please Note: International shipping is currently unavailable.

2. Order Processing

  • Orders are typically processed within 1–2 business days after successful order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sale events or festive seasons, processing times may be slightly longer.

3. Estimated Delivery Timeline

  • Metro Cities: 2–5 Business Days

  • Non-Metro Cities & Rural Areas: 4–7 Business Days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Free Standard Shipping on all prepaid orders.

  • A Cash on Delivery (COD) handling fee of ₹100–₹250 may apply, depending on the order value and delivery location.

Applicable shipping charges, if any, will be displayed during checkout before payment.

5. Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS containing:

  • Tracking Number

  • Courier Partner Details

  • Shipment Tracking Link

You can use the tracking link to monitor your order in real time.

6. Packaging

Every Lee Cooper sunglasses order is securely packed to ensure safe delivery.

Your package may include:

  • Lee Cooper Sunglasses

  • Protective Case

  • Cleaning Cloth (where applicable)

  • Product Information/Warranty Card (if applicable)

  • Tax Invoice

  • Protective Packaging

7. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery period or appears to be lost in transit, please contact us at leecooper@brandzstorm.com with your order number.

Our customer support team will coordinate with the courier partner and keep you informed throughout the resolution process.

8. Damaged Deliveries

If your package appears damaged at the time of delivery:

  • If the damage is clearly visible before accepting the package, you may refuse delivery.

  • Take clear photographs of the damaged package.

  • Notify us immediately by emailing leecooper@brandzstorm.com.

If damage is discovered after opening the package:

  • A complete unboxing video from opening the sealed package until the damaged product is visible is required to process the claim.

  • The issue must be reported within 24 hours of delivery.

9. Shipping Address Changes

Shipping address change requests can be accepted only if the order has not been dispatched.

Please email leecooper@brandzstorm.com with your order number and the updated shipping address as soon as possible.

While we will make every effort to accommodate your request, address modifications cannot be guaranteed once order processing has begun.

10. Failed Deliveries & Reattempts

If delivery is unsuccessful because the customer is unavailable or the address provided is incorrect:

  • The courier partner may attempt delivery up to two additional times.

  • If the order remains undelivered, it may be returned to our warehouse.

  • Any additional shipping charges for reshipment may be borne by the customer, subject to review.

Need Assistance?

For any questions regarding shipping or delivery, please contact us:

Email: leecooper@brandzstorm.com

WhatsApp: +91 91522 50042