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Return, Replacement & Warranty Policy

Effective Date: 26th August 2025

At Lee Cooper Eyewear by BrandzStorm, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to assist you.

1. Replacement Eligibility

You may request a replacement within 7 days of delivery if any of the following conditions are met:

  • You received a damaged or defective product.
  • You received the wrong product.

Please Note:

  • Returns or replacements are not accepted for reasons such as change of mind, change of style, frame color, lens color, size preference, or any personal preference after delivery.

2. Non-Returnable Items

The following items are not eligible for return or replacement:

  • Gift Cards
  • Products marked as Final Sale or Non-Returnable
  • Products showing signs of use, scratches, accidental damage, tampering, or missing original packaging and accessories.

3. Replacement Process

To request a replacement:

  1. Email us at leecooper@brandzstorm.com with your order number and reason for the request.
  2. Attach clear photographs of the product showing the issue.
  3. If requested, share an unboxing video for verification.

Once approved, we will arrange a reverse pickup wherever service is available. If reverse pickup is unavailable, the customer may be requested to ship the product to our designated address.

4. Refund Policy

  • Refunds are not applicable for orders refused at the time of delivery after shipment.
  • Refunds or replacements will not be processed for requests based on personal preferences such as frame shape, color, fit, or style.
  • In case of a verified manufacturing defect or shipping damage, a replacement product will be provided.
  • If a replacement is unavailable, a refund or store credit may be offered at the company's discretion.

5. Exchanges

Exchanges are only available in the following cases:

  • Product received damaged.
  • Manufacturing defect.
  • Wrong product delivered.

Exchanges for style, color, size preference, or change of mind are not accepted.

6. Damaged or Defective Products

If your product arrives damaged or defective:

  • Record a clear unboxing video from opening the sealed package until the issue is visible.
  • Report the issue within 24 hours of delivery.
  • Share the unboxing video and product photographs with our customer support team.

After verification, a replacement will be arranged.

Replacement products are generally dispatched within 5 working days after approval.

Warranty Terms

Lee Cooper Eyewear provides a limited warranty against manufacturing defects on sunglasses and eyeglasses purchased from authorized sellers.

7. Warranty Coverage

Duration: 6 Months from the date of purchase mentioned on the invoice.

The warranty covers:

  • Manufacturing defects in the frame.
  • Manufacturing defects in hinges.
  • Manufacturing defects in lens coating (where applicable).
  • Defects arising from faulty materials or workmanship under normal usage.

8. Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear.
  • Scratches on lenses.
  • Damage caused by accidental drops, impact, bending, twisting, or improper handling.
  • Broken frames due to misuse.
  • Lens damage caused by chemicals, improper cleaning, or heat exposure.
  • Damage resulting from unauthorized repairs or modifications.
  • Loss or theft of the product.
  • Cosmetic damage that does not affect product functionality.

9. Warranty Claim Process

To initiate a warranty claim:

Step 1: Email leecooper@brandzstorm.com with your order number and a detailed description of the issue.

Step 2: Attach clear photographs of the product showing the defect.

Step 3: Our support team will review the request and confirm whether the issue falls under warranty coverage.

Step 4: If approved, Lee Cooper Eyewear will arrange product collection or provide shipping instructions.

Step 5: The product will be inspected by our quality team.

If the issue is covered under warranty:

  • The product will be repaired (where applicable) or replaced at no additional cost.
  • If repair or replacement is not possible, an appropriate alternative solution, including store credit or refund, may be offered.

If the issue is outside the warranty terms, the customer will be informed accordingly.

10. General Conditions

  • Warranty claims are subject to inspection and approval by Lee Cooper Eyewear's authorized quality team.
  • The company reserves the right to determine whether a defect qualifies under this warranty policy.
  • Warranty is applicable only to the original purchaser and is non-transferable.
  • Proof of purchase (invoice) is mandatory for all warranty claims.

Need Assistance?

For any queries regarding returns, replacements, or warranty claims, please contact:

Email: leecooper@brandzstorm.com

WhatsApp: +91 91522 50042

Our customer support team will be happy to assist you.